CUSTOMER SERVICE

CHILD AND PRODUCT SAFETY

Tempaper is FDA Approved, FDA 21 CFR, and Certified Child Toy Safety. Tempaper is a lead-free, phthalate-free, and VOC-free product. The water based adhesive and inks that we use are environmentally safe and friendly.

COUNTRY OF ORIGIN

Tempaper is made in the U.S.A. Tempaper is a patented product. U.S. Patent No. 8,367,176.

CUSTOM ORDERS

If you have a custom inquiry and would like help placing your order, please email custom@tempaperdesigns.com. We also have a graphic designer ready to help you complete your vision. Once we have the necessary information, we will provide you with a quote.  

INSTALLERS

We currently have professional Tempaper installers for the Northeast area (NY, NJ, PA, CT).  If you are interested in receiving more information and pricing please contact info@tempaperdesigns.com.  If you are looking to become a Tempaper certified installer please email info@tempaperdesigns.com.

LOT IMPORTANCE

When ordering Tempaper it is important to purchase the same lot number to avoid color variances. When you place an order on our website we will always ship you the same lot. However, if you place a new order for the same item it is important that you request the same lot number to avoid color variances. 

MAILING LIST

Sign up to receive the latest news, designs, and sales at Tempaperdesigns.com.  Sign up boxes are located at the top and bottom of the homepage.

MATERIAL

Tempaper is a vinyl-coated product and can be wiped clean with a damp cloth.  Chinoiserie by Tempaper and all custom orders are printed on a self-adhesive, removable fabric product. The adhesive and inks that we use are water-based and environmentally safe and friendly. Tempaper is a lead-free, phthalate-free, and VOC- free product.

MONEY BACK GUARANTEES

We do not offer a money back guarantee however, we will accept returns if the product is returned in its original packaging within 30 days of receipt.

PAYMENT METHODS

Tempaper accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Please be sure to provide your exact billing address and your email address. Incorrect information may cause a delay in processing your order. We do not accept money orders, cashier's checks and/or personal checks.

PLACE AN ORDER

Ordering online is easy and safe.  If you have any issues or have made a mistake with an order you have placed, please email orders@tempaperdesigns.com.  Our site is a secured shopping place, security provided by GeoTrust.

STORE LOCATOR

Looking for a Tempaper stockist?  Please head over to our STORE LOCATOR page.  Are you looking to be a Tempaper dealer? For more information and/or to open a wholesale account please go here.

TRACK YOUR ORDER

If you've provided a valid email address, you will receive two emails after placing an order. The first email will confirm your order. The second email will confirm shipment of your order and give you a tracking number.   Please note that it may take up to one full business day for FedEx to have your tracking number added to their system.  For any other questions regarding your order please contact, orders@tempaperdesigns.com.

TRADE PROGRAM

To open a trade account, please click here.

TOOLS

Suggested tools for apply temporary, removable Tempaper are:

  • Tape measure.
  • Use a Squeegee to smooth out air pockets. Purchase this handy tool here.
  • A Ruler to cut even lines.
  • Exacto blade or razor blade to cut the product.  Please use caution when handling sharp blades.
  • Two people are recommended for installation. One guiding the paper at the top of the surface and one aligning the design repeat towards the bottom of the panel.

QUESTIONS ON AN ORDER

Please call us at 732-920-2654 or email orders@tempaperdesigns.com.  If you are looking to CANCEL your order please note that orders usually ship within 24 hours of your order date.

ROLL SIZE

Tempaper is packaged in a double roll which is 20.5” x 33’ or 56 sq. ft. One roll typically covers an 8 x 7-ft area. However, you will lose material aligning the pattern from panel-to-panel, so we suggest ordering up to cover waste. Our juvenile line, Tempaper Tots by P’kolino, is sold in a single roll which is 20.5”w x 16.5’ or 28 sq. ft. Our mini Tempaper Stripe rolls are sold, 4.1"w x 20’ for a total of 6.8 sq. ft. 

SAMPLES

Tempaper samples are $5.95 per sample and can be purchased on any prints shopping page. Chinoiserie, Special Order and Design Your Own samples are $35 each.  Please note, that if you place a sample order for Chinoiserie, you will receive a $35 credit once your order is placed.  $35 credit much be used on a custom Chinoiserie order.  Sample orders ship free of charge via the USPS Priority Mail (domestic and international). Chinoiserie, Special Order and Design Your Own samples are shipped via FedEx.

You will receive a 10% off coupon code with your sample order to use towards your roll purchase. The coupon code can only be redeemed on www.tempaperdesigns.com. Coupon codes expire within 30 days and can not be applied towards Chinoiserie or Design Your Own orders.

RETURN POLICY

You can return any unopened Tempaper roll, provided it has been purchased from www.tempaperdesigns.com within 30 days of receipt of purchase.  Please include your original packing list. It can take up to 10 business days for returns to be processed. Please send returns to:

Tempaper | LolliProps Inc.
381 Mantoloking Road
Brick, NJ 08723
Attn: Returns

Please note that custom orders are non-refundable unless there is a visible defect with the item (i.e. printing defect with the pattern). Please note that Design Your Own and Chinoiserie by Tempaper are considered custom orders

WHOLESALE INQUIRY: BE A TEMPAPER STOCKIST

Are you looking to be a Tempaper stockist?  Please take a moment to fill out this form and we will be in touch! 

CONTACT US

  • Customer Service: 732-920-2654 between 8am- 5pm EST Monday thru Friday or fill out our Contact Us form here

  • Inquiries of Collaborations | Marketing | Sales |Trade | Wholesale | inquiries please fill out this form here.

  • All other inquiries please fill go here.

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